FAQ
Questions people ask us.
Including the ones with awkward answers. If yours isn’t here, just ask.
ReprintingNever againChange the destination and every printed copy follows.
Scan limitThere isn’t oneUnlimited scans on every plan, for the whole term.
If you change your mind14-day refundNo questions asked, from the day you pay.
16 questions, grouped into 4 topics
Before you buy
Do I need to reprint anything when I change the destination?
No — that’s the whole point. The printed image encodes a short link that never changes. Editing where that link sends people takes effect immediately, for every copy already printed.
Is there a limit on scans?
No. Scans are unlimited on every plan for as long as your subscription runs. Plans differ only in how many team members and how many codes they cover.
How quickly can I start?
Your account is created by a person at GigaWebZone after payment clears — usually within a working day. You’ll get your credentials and your invoice by email.
Can I try it before paying?
We don’t run a self-serve trial, but we will happily walk you through the real thing on a call. Ring +91 810 8400 599 and we’ll show you.
Money and invoicing
Is GST included in the price?
No. Prices are exclusive of GST, which is added as applicable. Give us your GST number at checkout and we’ll raise a proper tax invoice against it.
When do I get my invoice?
With your account credentials, shortly after payment. The receipt email arrives immediately; the tax invoice follows from our accounts team.
Can I get a refund?
Yes — within 14 days of payment, no questions asked. See our Refund & Cancellation Policy for the detail.
What payment methods do you take?
UPI, credit and debit cards, net banking and wallets, all through Razorpay. We never see or store your card details.
Running your account
What happens when my plan expires?
Your codes keep working for a short grace period so nothing fails in the field while you renew. After that they show a branded ‘this link is paused’ page rather than breaking. Renewing brings everything straight back.
What happens to my data if I stop?
It stays put. Nothing is deleted the moment a plan lapses — call us and we’ll bring the account back exactly as it was.
Can more than one person sign in?
Yes, up to five people per account, each with their own password. You add and remove them yourself in Settings.
Someone left the company — what about their card?
Archive them. Their card shows a ‘paused’ page and their seat is freed, but their short link stays reserved forever, so it can never be handed to someone else.
The technical bit
Will my codes work on every phone?
Yes. Every phone camera made in the last several years reads QR codes natively, with no app. We encode a plain web link, which is the most widely supported thing a QR code can contain.
What do you record about people who scan?
The time, the device type, the browser, roughly where they were, and where they came from. We never store the visitor’s network address itself — only a one-way hash of it, which lets us count repeat visitors without holding personal data.
Can I use my own domain for the short links?
Not yet. Every code currently points at qrscanngo.com. A custom short domain per client is on our roadmap.
Do you have an API?
Not in this version. If that’s a requirement for you, tell us — it helps us prioritise.
Still wondering something?
We’d rather answer it now than have you find out afterwards.